Returns & Exchanges

Frequently Asked Questions

What is your Return Policy?

Return Policy

We hope you love your purchase. If not, feel free to send it back to us!

Our return policy is for store credit only. Store credit works just like cash, and never expires.

Item are eligible for return if:

  • All items are unworn, unwashed, unaltered and have the original tags still attached
  • Items are shipped back within 14 days from the original purchase date
  • All items are free of makeup, deodorant, perfume, or other stains
  • Sale merchandise, gift cards, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items may not be returned or exchanged
  • Custom/personalized items are not eligible for return unless there is a mistake in manufacturing your order
  • During holiday season (Nov 1st to Dec 25th), we will accept your return for exchange or store credit so long as it is received by January 12, 2025.


We want to take a minute to explain to all of you why our return policy is what it is. We understand at times this can be frustrating but as a small business owner we do our best to allow for a policy that works for both the store as well as the customer. What most people do not understand are all the fees that are associated with each transaction, both initial purchase as well as a returned item. While big box stores are able to negotiate better rates and therefore offer the customer full returns, we as small business owners are not offered those same rates and as a consequence, those fee’s become detrimental to the business over time.

What we do offer is a personal connection to each one of you. We put a name with each purchase and strive to offer you the best online experience, southern hospitality and all! We know we can’t always compete with Big Box stores but our goal is to hopefully offer you a unique and personal experience that far outweighs what a corporate store can offer. As always, we are grateful for each one of you and thank you for choosing to shop at Gracewear.

- Wendy

How can I make a return or exchange?


82 Village Walk Way

PO Box 1551

Cashiers, NC 28717

Please Fill Out The Return Form Below

Securely repackage your items for shipping.

Please note that shipping and handling charges are not refundable. The customer is responsible for return shipping. 

What happens if my order arrives damaged?

We are so sorry your item arrived damaged! Please contact us as soon as you can and let us know, we will send you a RMA (Return Merchandise Authorization) Form! As soon as we receive the RMA, we will send you a replacement, free of charge of course!

You can contact us at or give us a call at 828-743-3999.

Can I return sale items?

Sale merchandise, gift cards, cosmetics, camisoles, tights, socks and Final Sale/Clearance category items may not be returned or exchanged.

Return Form